Refund policy

 

Thank you for shopping at Tactilo. We are committed to providing you with high-quality stress-relief toys. If you are not completely satisfied with your purchase, we are here to help.

1. Returns You have 30 calendar days to return an item from the date you received it. To be eligible for a return, your item must be unused, in the same condition that you received it, and must be in the original packaging.

2. Refunds Once we receive your item, we will inspect it and notify you that we have received your returned item. If your return is approved, we will initiate a refund to your original method of payment. You will receive the credit within a certain amount of days, depending on your card issuer's policies (typically 5-10 business days).

3. Shipping You will be responsible for paying for your own shipping costs for returning your item, unless the item is defective or we sent the wrong product. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund if applicable.

4. Non-Returnable Items Please note that sale or clearance items are generally not eligible for return unless otherwise required by applicable law.

5. Contact Us If you have any questions on how to return your item to us, please contact our customer support team: Email: minhutd.sryfhioutdestf61970@gmail.com